This Privacy Statement applies to the use and processing of personal information collected and used by Highpoint Senior Living. The phrases “Highpoint Senior Living”, “us” or “we” shall, when used herein, mean the company: Highpoint Capital Investments Limited.
Personal information is information, or any combination of separate pieces of information, that could be used to identify you, such as name, telephone number, email address, postal address, IP address. By using Highpoint Senior Living websites or otherwise providing your personal information to us, you agree to the collection, use and sharing of your information in accordance with this statement.
HOW WE USE AND PROCESS PERSONAL INFORMATION
We use your personal information to provide you with property details, products or services that you have expressed consent to receive. Examples of this are:
To answer your questions or respond to your requests.
Contacting you about your property requirements.
To send you details of properties that match your requirements.
To send you newsletters or to communicate information.
To personalise your experience on our websites.
We use or share your personal information when there is a lawful or legitimate interest to do so. Examples of this are:
To take photographs, floor plans, or an EPC of a property
Conducting tenant referencing and property inventories
Providing cleaning or furnishing services
To maintain or repair a property
Processing payment for deposits or other services
Protecting against or identifying possible fraudulent transactions
To enforce our Terms and Conditions and otherwise manage our business
We engage third-party service providers to perform a variety of business operations on our behalf and in so doing, we may share your personal information with them. Examples of these are:
To host our sites and deliver our email or other communications
To store and manage our data
Conducting research and customer experience surveys
SHARING INFORMATION
We will never sell your personal information to marketers or companies outside of Highpoint Senior Living. We will only ever share your personal information for the legitimate or lawful reasons as described in this statement.
Where we share your information as described in this statement, we will only share the personal information required to perform the services we request, and we contractually require that the service provider protects this information appropriately and not use it for any other purpose.
PERSONAL INFORMATION RETENTION PERIOD
We will retain Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law.
YOUR DATA RIGHTS
To the extent provided for by applicable law, you have certain rights in respect of the management of the personal data we hold about you.
You have the right to request rectification of your personal data, for erasure of personal data, to object and restrict the processing of personal data and to data portability. To exercise any of these rights, please contact the relevant department at Highpoint Senior Living or email us at dpo@highpointseniorliving.co.uk
WITHDRAWING CONSENT
Where you have provided consent for our processing of your personal data or for marketing purposes, you may withdraw your consent at any time. It will be possible to withdraw your consent in the same method as it was given, whether that be an online form, person or department of Highpoint Senior Living.
COMPLAINTS
If you consider that we have processed personal data in violation of applicable law, please contact us immediately at dpo@highpointseniorliving.co.uk
If you consider that we have failed to remedy such violation, you may also lodge a complaint with the Information Commissioner’s Office – https://ico.org.uk/concerns
USE OF COOKIES
Like many other websites, our website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns.
Cookies allow us to provide important site functionality so you don’t have to re-enter lots of information. They also allow us to remember what links and pages you have been or viewed during a session. This helps us deliver a better, more personalised service to you.
It is possible to switch off cookies by setting your browser preferences. For more information on the Cookies we use, visit our Cookies Policy.
